Performance matters, especially these days. And the old B-school truism — you can’t manage what you can’t measure — still holds true. So today, CFOs are being asked to report and analyze all manner of financial measurements and nonfinancial metrics (data not traditionally collected, reported, and analyzed by the finance group). That means BPM, business performance management.
Key performance indicators (KPIs) are changing, too. It is no longer enough, for example, to report last month’s sales. CFOs, instead, are fielding requests about which of those sales or accounts are profitable. Similarly, they are being called on to become forecasters, predicting, for instance, the financial impact of shedding seemingly less profitable accounts. Today’s new KPIs might measure the lifetime value of the customer relationship or the cost of adding suppliers.
Managers intent on managing performance will want data not typically found in the usual finance department reports. That leaves the CFO to scramble, often rushing to adopt costly BPM tools to measure, analyze, and report new performance metrics alongside traditional financial reporting. This race to the latest technology, however, can produce disappointing results. more