As the economy crashed, one CFO focused on working even more closely with clients. The result? Growth slowed, but continued.

As the economy entered its downward spiral in late 2008, the watchwords among most clients of Genpact were “cash” and “uncertainty,” says CFO Mohit Bhatia. Uncertainty about the future of their markets compelled most financial execs to keep a tight rein on cash, while also accelerating their decision-making processes. “They were dynamically changing their outlook as they would see things unfold.” Genpact is a $1 billion provider of business services, including finance, accounting, and procurement. Formerly a unit of GE Capital, Genpact became an independent company in 2005. more