Customer Loyalty Risk on the Rise
Which one of these risks doesn’t belong with the others?
A) Regulatory risk
B) Supply chain risk
C) Privacy and information security risk
D) Commodity price risk
E) Geopolitical risk
F) Customer loyalty risk
If you guessed “F,” you get an “A.” You also might be surprised – as I was – to learn that one of the world’s leading authorities on risk identifies customer loyalty as the very top business challenges that will influence the board of directors’ agenda in 2012.
Risk consulting firm Protiviti just identified the top business challenges and audit committee items for 2012; interestingly, the list is based on experience with and insights from a broad range of global organizations and their boards. more





